Ryde4Life

What is this program about?

EZ Ride offers transportation for older adults in partnership with Transportation Network Companies (TNC) like Lyft, which allows us to help more seniors with rides that can be requested in real time or scheduled in advance.  Currently, the program offers rides to individuals over 18 years old throughout New Jersey and is offered all working days from 8 am to 8 pm and Saturday & Sunday 8 am to 5 pm.

• Riders do not need a smartphone.
• No advance reservation is required.
• Just call EZ Ride at 866-208-1307 option 4 to request a ride.

What is Lyft/Uber?

Lyft and Uber are transportation providers similar to taxi cabs but they use mobile applications to connect riders to drivers.  Typically, the cost for the transportation is less than taxi service and credit cards are required for payment.

Who is eligible to participate in this program?

Anyone over 18 years old who is a member of the program

What does it cost?

• Annual Membership fee: $15.
• $2.50 administrative fee per ride.
• The cost of the ride. We will give you a quote prior to scheduling your ride.

Rates may vary based on the time of day.

What form of payment is accepted?

We accept all credit and debit cards from Mastercard and Visa.

Are there any discounts or subsidies?

Yes. EZ Ride will wave $1 of the Administrative fee for seniors with a PAAD (Pharmaceutical Assistance to the Aged and Disabled) card.

All discounts are subject to availability of funds. Subsidies are limited to eight rides per month. There are no limits to dialysis trips.

How do I book a ride?

Just call us at 866-208-1307 option 4 between the hours of 8 am – 8 pm on weekdays and between 8 am – 5 pm on weekends.

How long does it take to be picked up after the ride is authorized?

It depends on the drivers in the area, but it averages about 5-10 minutes.

Can I use the service more than once a day?

Yes, you can use it as many times as you would like.

Can I take the trip to the airport or New York?

Yes, you can use the service to travel anywhere within a 100-mile radius.

At this time we will provide trips to New York, but will not be able to schedule rides back from New York.

Please keep in mind, the further you go, the higher the fare.

All rides must originate in NJ so if we take you out of state; we will not be able to pick you up.

Can someone share the ride with me?

Yes, you can travel with up to three passengers at no additional charge, provided all passengers are picked up and dropped off at the same location.

How do I know what a ride will cost?

We will provide you with a quote for each ride that you request.

Do you provide rides in my area?

We provide rides in all areas served by Lyft in New Jersey.

Are pets allowed?

Drivers are required to transport service animals. If you will be traveling with a non-service animal, please let us know when you book the ride. All non-service animals should be in a crate.

Will drivers help passengers in and out of the car or with packages?

Yes, most drivers will help you with packages, walker or luggage.

Will I get the same driver?

It is possible, but not likely.

Will the driver come into the building when he arrives?

No, the driver will be waiting outside the building as close to the door as possible.

Does the driver wait if you are not there when he arrives?

The driver will usually wait for up to five minutes. You will be charged for the wait time and if it takes longer, they may mark you as a no-show.

Should I tip the driver?

Tipping is optional.

How will the driver know I am the person to be picked up?

The driver will have your name and phone number and will confirm with you before you enter the vehicle.