Compliance

1. Title VI

EZ Ride is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964.

To read more about your Title VI rights, click here.

Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin, may file a Title VI complaint with EZ Ride within 180 days from the date of the alleged discrimination. To access our complaint form, click here.

Please complete and mail your form to:

EZ Ride
144 Park Place East
Wood-Ridge, NJ 07075
ATTN: Title VI Compliance

Please write to us at [email protected] to ask for information in alternative formats specifying which webpage you are interested in, and we will try to provide the information you’d like as soon as possible.

2. Reasonable Modification under ADA

EZ Ride recognizes that disabilities are as diverse as the individuals they serve and recognizes the need to make reasonable modifications to its policies regarding assistance offered to passengers who may require additional assistance to use its services.

Any person who believes that he or she has not received reasonable modification may file a complaint with EZ Ride within 180 days from the date of the alleged incident. Modification Policy is available here.

3. ADA Complaint Policy

EZ Ride is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis on their disability as provided by the Americans with Disabilities Act.

To read more about your rights under the Americans with Disabilities Act (ADA) and see complaint policy, click here.

To access our complaint form, click here.

Please complete and mail your form to:

EZ Ride
144 Park Place East
Wood-Ridge, NJ 07075
ATTN: ADA Compliance

4. EZ Ride Privacy Policy

EZ Ride cares about your privacy and the security of your information. We want you to be familiar with how we collect, use and disclose information, including personal information. This Privacy Policy describes our practices in conjunction with your access to our programs and services.

Contact Us:

If you have any questions, email us at [email protected] indicating ‘Privacy’ in the subject line of your email. Or you can write to us at:

EZ Ride

144 Park Place East

Wood-Ridge, NJ 07075

Attn: Privacy Counsel

We can also be reached by phone at 201-939-4242.

5. EZ Ride Shuttle Fare Policy

EZ Ride Shuttles that are funded in part by NJ Transit as part of the New Jersey Job Access & Reverse Commute (NJ-JARC) or Congestion Mitigation & Air Quality (CMAQ) programs and by participating businesses are open to the public.

The fare policy on these shuttle services is as follows:

There is no exchange of money between the driver and the passengers.
The participating businesses will pay a fixed monthly fee on behalf of their employees who must present their ID card or the monthly pass to the driver to confirm the company they belong to.

All other riders will follow the steps listed below:

Route #232:Kearny Avenue Line Shuttle

Cash fare is $3.00 per ride; exact change only.
Show the cash fare to the driver and drop it in the locked fare box.
Route deviation service is available to riders up to ¼ mile from the printed bus route where conditions allow. Contact customer service to request deviation at (201) 939-4242 Ext. 1
Shuttle is wheelchair lift equipped

Route #555: Rutherford/Lyndhurst Shuttle

Riders should contact EZ Ride via phone (201-939-4242 ext. 131) or email ([email protected]) to purchase bus tickets in advance.

The following ticket options are available:

Monthly Pass – $180; monthly pass, unlimited rides.
Booklet of ten (10) one-way tickets – $50; tickets do not expire and can be used on any EZ Ride shuttle.
Rider should show the monthly pass or the ticket to the driver and deposit the ticket in the locked fare box.
Route deviation service is available to riders up to ¼ mile from the printed bus route where conditions allow. Contact customer service to request deviation at (201) 939-4242 Ext. 1
Shuttle is wheelchair lift equipped

6. Conflict of Interest

Employees of EZ Ride shall maintain a high degree of integrity in the conduct of the Company’s business. Employees must avoid an activity that creates, or appears to create, a conflict between his/her interests and the interests of EZ Ride. A conflict of interest arises any time such a person has a duty or interest that may conflict with the proper and impartial fulfillment of such person’s duties, responsibilities, or obligations to the Company. If you have questions about the Conflicts of Interest policy, please contact the CEO or COO.

A conflict of interest arises when you use your position at EZ Ride for personal gain for you or for one of your close family members. For purposes of this policy only, a “close family member” includes an employee’s spouse, civil union or domestic partner, child or child in-law, parent or parent in-law, grandparent or grandchild (including in-laws), step-children, siblings (including a sibling’s spouse or civil union or domestic partner), niece, nephew, aunt, uncle, first cousin, or anyone residing in the employee’s home or who is part of the employee’s household, or with whom the employee has a consensual, romantic, intimate, and/or sexual relationship. (This does not apply to personal investments of less than 2% in the securities or shares of corporations or institutions traded on a major national securities exchange or market).

Specifically, no Company employee or close family member of an employee may have an ownership interest in or be an employee, contractor, or subcontractor, or have any other form of interest or business affiliation with any firm, company, agency, individual, partnership, or other business entity, which performs services for or contracts with the Company. No employee may speculate or deal in services, equipment or supplies that the Company purchases, if the employee’s decision to engage in such activity is based substantially on information available to the employee because of his/her position with the Company, or if the employee stands to gain financially due to his/her position with the Company, or where the employee’s speculations or dealings would be contrary to the Company’s best interests. Other conflicts of interest include, by way of example, a person:

Making an investment that may affect his/her business decisions; owning a meaningful financial interest in, or being employed by, an organization that competes with EZ Ride;
Owning a meaningful financial interest in, or being employed by, an organization that does, or seeks to do business with EZ Ride;
Making a material decision on a matter where such person’s self-interests may reasonably call the appropriateness of the decision into question;
Being employed or accepting compensation from any other person as a result of business activity or prospective business activity affecting the Company.

Disclosure of Conflicts. An employee that becomes aware of a personal interest that is, or may be viewed as, in conflict with that of EZ Ride, should promptly (and in any event within 48 hours) present the situation and the nature of the possible conflict to the CEO or COO.

Safeguarding Company Assets. Employees have a duty to safeguard EZ Ride’s assets, including its physical premises and equipment, records, client information and Company trademarks, trade secrets, and other intellectual property. Company assets shall be used for Company business only unless otherwise permitted by this employee handbook, such as limited personal use of Company email. Without specific authorization, no employee may take, loan, sell, damage or dispose of Company property or use, or allow others to use, Company property for any non-Company purpose. Property purchased with Company funds, unless accounted for as compensation, is to be used for Company purposes exclusively.

We do not automatically assume that there is a conflict of interest if you have a relationship with another company. However, if you have any influence on transactions involving purchases, contracts, or leases, you must inform the CEO or COO as soon as possible. By telling us that there is the possibility of an actual or potential conflict of interest, we can set up safeguards to protect everyone involved.

What Personal Information Do We Gather About You?

When you use EZ Ride Services, we gather personal information. Personal information is information that identifies you as an individual or relates to an identifiable individual. Several different types of personal information can be gathered when you interact with EZ Ride depending on type of our program or service being used. Collection of personal information is necessary to delivering you the EZRide Services or to enhance your customer experience.

If you disclose any personal information relating to other people to us in connection with EZ Ride Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

We collect personal information in a variety of ways, including:

Registration: When you register for some of EZ Ride services, we may collect personal information, such as name, address, cell phone number, and a credit or debit card number.
Billing: To enable payment for EZ Ride services, we may collect and use your name, address, telephone number, email address, credit or debit card information.
Contact With Our Call Centers. We collect personal information from you in non-digital contexts, including, for example, when you request a ride over the phone.

What Do We Do With The Personal Information We Collect About You?

We collect, use or otherwise process personal information as allowed under applicable law, including where based on one or more of the following:

– The consent you provide to us at the point of collection of your personal information;

– The performance of the contract we have with you;

– The compliance of a legal obligation to which we are subject; or

– The legitimate interests of EZ Ride, a third party or yourself. “Legitimate interest” is a technical term under the regulation. It means that there are good reasons for the processing of your personal information and measures are taken to minimize the impact on your privacy rights and interests. “Legitimate interest” also references our use of your data in ways you would reasonably expect and that have a minimal privacy impact. We have a legitimate interest in collecting and processing personal information, for example: (1) to ensure that our networks and information are secure; (2) to administer and generally conduct business within EZ Ride; and (3) to prevent fraud.

A) Provide the EZ Ride Services You Request.We use the information we gather about you to enable your use of EZ Ride Services and fulfill your requests for transportation for you, arranging access to your registered account, providing you with customer service, responding to your inquiries, requests, questions, suggestions, compliments or complaints, completing your transactions, sending you administrative information (such as change of our terms, conditions, or policies We will engage in these activities to manage our contractual relationship with you or comply with a legal obligation.

B) Analysis and Development of New Products and Services.We perform statistical, demographic and marketing analyses of users of EZ Ride Services. We use this information for analytical purposes, including analysis to improve customer relationships, to support strategic business decisions and our marketing tactics and to measure and track our brand health. We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, or because we have a legitimate interest in doing so.

C) Administrative Purposes.We and our service providers use the information we have about you for the following legitimate business purposes:

For auditing purposes, to verify that our internal processes function as intended and comply with legal, regulatory and contractual requirements;
For fraud and security monitoring purposes, including, for example, to detect and prevent cyberattacks; and
To understand and assess satisfaction with EZ Ride Services or our customer care team.

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, or because we have a legitimate interest.

With Whom Do We Share The Personal Information We Gather?

We will not sell, rent, swap or authorize any third party to use your personal information without your permission. Nothing in this Privacy Policy is intended to restrict our use or sharing of aggregated or de-identified information in any way.

We have a legitimate interest in disclosing or transferring your personal information to a third party in the event of any reorganization, merger, joint venture, assignment, transfer or other disposition of all or any portion of our business including in connection with any bankruptcy or similar proceedings. Such third parties may include, for example, an acquiring entity and its advisors.

Compliance With Legal Process

We may access, preserve and disclose personal information if we are required to do so by law or we have a good faith belief that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of the EZ Ride Services; and (4) cooperate with public and government authorities.

How Do I Access, Change or Update My Personal Information?

If you would like to request to review, correct, restrict or delete personal information that you have previously provided to us, object to the processing of personal information, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company, you may contact us by telephone or written communication.

In your request, please state what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. We will respond to your request consistent within applicable law.

Sensitive Personal Information

We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership, political opinions, ethnicity, race, religion, sex life or sexual orientation) to us.

Data Retention

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide EZ Ride Services to you (for example, for as long as you have an account with us or continue to use Ryde4Life or another Program or Service);
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
Whether retention is advisable in light of our legal position (for example, in light of applicable statutes of limitations, litigation or regulatory investigations).

Is My Information Protected?

We seek to protect personal information with reasonable organizational, technological and physical safeguards commensurate to the sensitivity of the personal information. Although we take appropriate measures to safeguard your information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section above.

Changes to This Privacy Policy

We evaluate this privacy policy periodically in light of changing business practices, technology and legal requirements. As a result, it is updated from time to time. Any such changes will be posted on this page. If we make a significant or material change in the way we use or share your personal information, you will be notified at least 30 days prior to the changes taking effect. We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policy available for review.

1. Title VI

2. Reasonable Modification under ADA

3. ADA Complaint Policy

4. EZ Ride Privacy Policy

5. EZ Ride Shuttle Fare Policy

6. Conflict of Interest

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