How to Select a Shuttle Service Provider?
Safety and reliability are the two most important factors to consider while choosing a shuttle service provider. Here are some questions to ask about vehicles, drivers and the organization itself when shopping for a shuttle service. The price of service is important but should not be the primary yardstick used to select a provider.
The Vehicle
- What is the average age of the vehicles in the fleet? Most of the vehicles that are used for shuttle services have a limited life-span of three to five years or about 150,000 miles per vehicle. An aging fleet is less reliable.
- What level of insurance does the provider carry? New Jersey requires a minimum $1.5 million of insurance. However, to deal effectively with the outcomes of a catastrophic accident it would be prudent to have coverage of $5 million or more.
- How much of the fleet is kept in reserve? A useful rule of thumb is that 20 percent of vehicles should be held in reserve to deal with emergencies and regular maintenance.
- Do the vehicles have the latest technology? Vehicles should be equipped with GPS and in-vehicle cameras which document driving safety and provide video footage in the event of an accident. Additionally, it confirms on-time performance.
- How are vehicle inspections handled? The provider should inspect each vehicle at the beginning and end of each shift that the vehicle is operated. New Jersey Department of Transportation inspections should be performed according to schedule.
The Driver
- How are drivers selected and trained? Shuttle drivers should have a commercial driver’s license (CDL) with passenger endorsement, a clean driving record and a minimum of two years of experience.
- What is the drug and alcohol policy? The provider must strictly follow a policy that complies with the Federal Transit Administration guidelines. All drivers must be tested as specified, including random tests.
- How many drivers are there? The operator should have sufficient back-up drivers available at all times to deal with contingencies.
- How are the drivers monitored? Every driver’s performance should be reviewed periodically. Based on the results, they should be briefed throughout the year to improve their driving skills.
- What is the driver turnover rate? There is an acute shortage of CDL drivers and turnover is high. However, it is a cause for concern and the provider should be asked to explain it.
The Company
Beyond the driver and the vehicle, it’s important to confirm the following about the shuttle service provider.
- Safety Rating: Check the Federal Motor Safety Carrier Safety Administration safety rating if it is an inter-state provider.
- Customer Service: The provider must have established protocols for communicating with riders directly and dealing with customer service complaints including time frames for corrective action.
- Field Inspections: Field staff is crucial to physically monitor on-time performance, driver safety, and gather direct feedback from riders regarding the quality of service.
- Federal Funding: Organizations that receive federal funding are held to a higher standard and are subject to audits and inspections. In addition, this brings down the cost of the shuttle program for you.
Once these criteria have been examined, then the price of the shuttle should be considered.

According to the U.S. Census, in 1990 the average commute time was less than 22 minutes. Today, Americans spend just over 26 minutes commuting to work each way.
PSEG, headquartered in Newark for over 100 years, is one of the ten largest electric companies in the U.S. On May 1st PSEG partnered with EZ Ride to launch an employee shuttle service that links their offices to Newark Penn Station and multiple parking garages in Newark. The shuttle operates daily from 5:30 am – 10 am and from 2:30 pm – 7 pm. The service uses two buses which run on two different routes – one serving Newark Penn Station and the other stopping at the parking garages utilized by PSEG employees. “We are pleased to provide this shuttle service for our staff. Getting to the office, especially in poor weather conditions, is much easier when you know there is a shuttle available every 10-15 minutes from Newark Penn Station or the parking garage. The availability of the EZ Ride shuttle has made the commute a little easier,” said John Hadden, PSEG Manager – HQ Operations.
Uber Health and EZ Ride have entered into a partnership to provide on-demand, affordable transportation services for New Jersey residents age 18 and over through EZ Ride’s “Ryde4Life” program. Ryde4Life is now available on weekdays from 8am – 8pm and on weekends from 8am – 5pm by calling 866.208.1307 Ext. 4. Members do not need a smartphone to participate; they only need a cell phone and a credit card to register for the program. “Our partnership with Uber Health will fill the mobility gap experienced by residents who utilize existing public transportation options that may have limited schedules or routes. Ryde4Life makes The Garden State fully accessible all the time,” said Krishna Murthy, President and CEO of EZ Ride. “We are pleased to provide an easy way for residents without a smart phone to take advantage of Uber’s services.”
Thanks to a generous grant from the New Jersey Health Initiative (NJHI), the state-wide grant making wing of the Robert Wood Johnson Foundation, EZ Ride was able to help form the Alliance for a Healthier Asbury Park. The vision of the Alliance is to improve the health and well-being of all Asbury Park residents through prevention, health education, active programs, policy, and environmental change. Its mission is to prevent and reduce chronic disease by lowering the barriers and conditions that prevent healthy living and thinking.
On April 10, 2019, the Borough of Caldwell, Caldwell School District, and EZ Ride staff teamed up to conduct a Bike & Walk Audit for the Grover Cleveland Middle School.

On May 17, 2019, the New Jersey Department of Transportation (NJDOT), in partnership with the North Jersey Transportation Planning Authority (NJTPA), announced $5.8 million in Safe Routes to School (SRTS) infrastructure grants to eleven communities. Seven of these eleven winners are EZ Ride’s municipal and school partners, who were awarded a total of $4.2 million.
In March 2019, Essex County teamed up with EZ Ride to provide rides for older adults using the Ryde4Life program. The pilot program was designed to augment the county paratransit systems either because of capacity constraints, requests for rides outside of normal operating hours or delayed requests for a ride.
Michael had lived in Spring Lake, Summit and New York City before settling down in Montclair. He doesn’t drive and has witnessed the changes in the transportation services available in town.
On June 17, 2019 EZ Ride’s Bike & Pedestrian Team in partnership with the Elmwood Park School District, the Elmwood Park Police Department, NJTPA’s Street Smart NJ Program, and the NJ Devil’s mascot, known as “NJ,” launched the Street Smart NJ campaign safety messages for drivers and pedestrians at the Gilbert Elementary School.
We are pleased that Hartz Mountain Industries has chosen to partner with EZ Ride to provide shuttle services from Lincoln Harbor in Weehawken to New York City.
As a mission-driven non-profit organization, EZ Ride is dedicated to lowering the transportation barrier and improving the quality of life for for commuters, lower-income residents, older adults, and riders with disabilities in New Jersey.
EZ Ride’s Bike and Pedestrian Safety Team was out in force for National Night Out on Tuesday August 6, 2019, to promote cyclist, pedestrian and driver safety in three different communities: Elizabeth, Linden, and Long Branch.
Charles and his wife Rose Marie are both members of Ryde4Life. They do everything together – cooking meals, attending club meetings, and going on vacation. And they always use Ryde4Life for their local travel needs.
American Dream’s long-awaited opening is now set for October 25, 2019. The newly constructed facility is expected to attract 40 million visitors a year. While many visitors are expected to drive to the facility, others may want to explore public transit options. NJ TRANSIT is hosting two public hearings on October 3 from 5 to 7 pm at the Journal Square Transportation Center in Jersey City and on October 7 from 5 to 7 pm at One Bergen County Plaza in Hackensack for feedback on the following bus plans.
Participation in the SRTS program is a pre-requisite for SRTS Infrastructure grants from New Jersey Department of Transportation. Our Bike and Pedestrian Program team at EZ Ride will work with you to meet the criteria needed to gain recognition and apply for grant funds. We will even help you to submit the online nomination.
In just six months, the number of rides provided to Essex County seniors has more than doubled from 300 to 600 a month. The program was launched by Essex County to augment the county’s paratransit system. It is popular because the riders do not pay a fare, there are no reservation requirements, and they get a personal ride in a Lyft or Uber vehicle.
Many people with disabilities need specialized transportation. Lack of transportation resources limits their access to work, health care, independent living, and enjoyment of life.
About six years ago, Harold and his wife Frances moved from Hillsborough to Totowa to be closer to family. Like most of us, Harold always drove to wherever he wanted to go. However, driving in inclement weather posed a challenge, and one day, he barely avoided an accident, and he decided that he was not driving anymore. They used taxis and would often get rides from family members. But taxis were getting more expensive, and they were concerned about being too dependent on family members.
Walk to School Day is an international event celebrated in October each year. Thousands of communities join in with the fun and safe Walk to School Day events that get families, teachers, city staff, and community members walking together while educating children and families about the benefits of walking.
Visiting Nurse Association of Central Jersey, Community Health Center Inc. in Asbury Park is looking forward to working with EZ Ride and using the Ryde4Life program to provide transportation for their clients. VNACJ works with vulnerable populations such as at-risk children, the elderly, and individuals with chronic illness. Their mission is to help individuals and families achieve their best level of well-being by providing compassionate, coordinated, innovative care in their homes and communities. Transportation is often a challenge for their clients because their homes are located far from healthcare facilities, and most of them don’t own a car and could not afford to pay for a taxi service. As a result, many do not get to visit a physician until it’s too late.
The Port Authority of New York and New Jersey signaled it would go ahead with eliminating the carpool discount in January as it expands cashless tolling technology.
Governor Phil Murphy recently signed a bill into law requiring New Jersey employers with at least 20 employees to offer a pre-tax transportation fringe benefit to employees (who are not currently in a collective bargaining agreement) beginning March 1, 2020.
Geraldine and her husband William, have been married for 59 years. Originally from Brooklyn, they moved to Staten Island to raise their family. They moved to New Jersey to be closer to their son and his family. Geraldine and William have five beautiful grandchildren. She enjoys her relationships with them because they always keep her laughing.
January is the time to make plans and set goals for the coming year. Many people make resolutions to get more exercise and eat healthier foods, and these are two healthy practices.
We are ready and prepared to re-launch our shuttle services and the health and safety of our riders is our priority. We have created a brief video showing the safety precautions being taken by us
New Jersey Transit will lift the 50 percent capacity limits on its trains, buses and light rails, as the COVID-19 pandemic slows down in the state and the New York City metro area, and more people begin commuting to work. That also applies to private-carrier buses, trains and light rail vehicles, and Access Link vehicles.
EZ Ride now offers a new Online Bike Safety presentation with videos and a follow-up poster contest and worksheet in English, Spanish, Hindi and Arabic languages, which is available for free for all students. More than 16,000 students have taken advantage of these presentations. To review the presentation click here. We have made changes to our current safety presentations and added safety tips regarding Covid-19 to ensure the importance of social distancing is highlighted.
The Safe Routes to School Travel Toolkit, provides information about the commute to school options in the context of COVID-19 and especially addresses safety and social distancing plans. The toolkit was sent to more than 1,000 school principals and administrators in EZ Ride’s service area that could benefit more than 500,000 students and their families. To access the
The Voices for Healthy Kids’ mission is to support, drive and inform local, state and tribal policy change efforts that will dramatically improve the health of children who are Black/African American, Hispanic/Latino, American Indian and Alaskan Native or from families who have low income through campaigns, partnerships/networks, research and communications.
Diana Fainberg is a professional planner specializing in property evaluation, land use and development planning, zoning analysis, environmental and transportation issues and regulatory controls. She is experienced in preparing and managing applications for Planning Board approvals and other local, State and Federal permits, selecting and directing consultant teams and serving as a liaison with community and governmental agencies. Ms. Fainberg provides consultant services primarily to property owners and developers.
Community Transportation Association of America Executive Director Scott Bogren has been working with, writing about and covering the community and public transportation industry for nearly three decades. His experience with CTAA includes being Editor-in-Chief of Community Transportation magazine; crafting the Association’s various legislative, policy and regulatory positions on Capitol Hill; and shaping CTAA’s communications, training and leadership activities.




Mr. Gentile joined Hartz Mountain Industries in 1989 rising to the position of Executive Vice-President of Operations. Currently oversees all design, engineering, construction, and property management functions within one of the country’s largest privately owned real estate organizations. Prior to Hartz he was employed by Williams Real Estate from 1985-1989 within the Property Management Department.
Sandra Bleckman is Director Health Services, Strategy and Workforce Partnerships at the New Jersey Council of County Colleges. Before her recent appointment, Bleckman was previously the Senior Project Manager, Employer Outreach & Partnerships. She has worked with the council since August 2020.
Michael Vieira is the Director of Special Transportation Services for Essex County and has served in the position for more than 34 years. He is responsible for the county’s community transportation programs for senior citizens, the disabled and the economically disadvantaged.
After a 23 year career as a foodservice and hospitality entrepreneur, Jim has served as President & Chief Executive Officer of the Meadowlands Chamber since June of 2002. The Chamber’s mission is to accelerate economic, community and business development by providing its membership with networking & relationship building opportunities; destination & tourism marketing services; business education and leadership training; legislative and public affairs advocacy, and workforce development initiatives to business members throughout the greater Meadowlands region.
Michael Russo was appointed to the position of Assistant Commissioner in August 2017. Mike is responsible for managing approximately 230 employees in the Divisions of Statewide Planning, Multimodal Services, Local Aid and Economic Development, Environmental Resources, and the Bureau of Transportation Data and Safety.
Lisa connects and encourages stakeholders to use policy, environment and system change to create safer and healthier places to live, work, study, and play. Serves as the regional Safe Routes to School Coordinator for Monmouth, Bergen, and the urban parts of Essex, Union, and Passaic Counties. Lisa assists communities to conduct Street Smart NJ pedestrian and driver safety campaigns, walk/bike audits, and writes travel plans for municipalities and schools to apply for New Jersey Department of Transportation grants. Works on walking, biking and Complete Streets policies, infrastructure change, and tactical urbanism demo projects to support safe active transportation. Helps promote walk and roll to school days, walking school busses/bike trains, wellness councils, community gardens, and healthy corner store/barbershop partnerships. Lisa developed Healthy Community initiatives/coalitions in Asbury Park, Long Branch, Farmingdale, Plainfield, Belmar and Fanwood-Scotch Plains.
Kinga serves as the Deputy Director of Marketing & Sales at EZ Ride, a non-profit organization dedicated to eliminating transportation barriers for disadvantaged populations. She is the primary lead for EZ Ride’s marketing efforts, which include a highly successful monthly newsletter, “The Transporter,” with more than 3,000 readers and an annual recognition event, “Champions for Change,” that attracts over 300 attendees. These and other marketing initiatives have helped EZ Ride to:










































































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