July, 2026

EZ Ride’s innovative mobility management model continues to receive national recognition. Following an earlier case study by Lyft, Uber Health has published its own case study showcasing how EZ Ride is helping communities across New Jersey expand access to transportation, reduce costs, and improve mobility through strategic public-private partnerships and technology-driven solutions.

“Transportation is often the difference between someone receiving medical care, maintaining employment, accessing groceries, or remaining connected to their community,” said Avnish Gupta, Chief Operating Officer and General Counsel of EZ Ride. “We are pleased that Uber Health recognized our work and the impact it has on the health, independence, and quality of life of our community members.”

In 2025, EZ Ride provided approximately 140,000 rides, with 95 percent fulfilled through Uber’s transportation network. The case study highlights the organization’s partnership with the Essex County Community Transportation System, which turned a driver shortage into an opportunity to improve service while lowering costs.

By partnering with EZ Ride, Essex County reduced transportation costs from approximately $30 to $18 per trip while expanding service flexibility and offering eligible residents same-day transportation options.

“Working with EZ Ride and Uber means everybody gets a ride,” said Michael Vieira, Director of Special Transportation Services for Essex County. “We can serve more people, keep costs under control, and make the experience even better for riders.”

Unlike many transportation programs that rely exclusively on smartphone apps, EZ Ride combines advanced transportation technology with personalized customer service. Riders can schedule trips by telephone, with live transportation coordinators assisting throughout the process, ensuring that older adults and others without smartphones can still access reliable transportation. The case study also highlights EZ Ride’s robust reporting capabilities, which help public agencies monitor service usage, track expenditures, and measure program outcomes.

Today, with its EZRyde4Life Program, EZ Ride provides transportation services in all 21 New Jersey counties, coordinating thousands of ride requests each week through its centralized call center. Building on this success, the organization is partnering with Uber Health to introduce wheelchair-accessible transportation, further strengthening mobility options for residents across the state.

Bring This Model to Your Community

Looking for a more effective transportation solution? EZ Ride partners with counties, municipalities, healthcare providers, and nonprofit organizations to expand mobility, improve customer service, and reduce transportation costs. To learn more contact Kinga Skora at [email protected] or 201-939-4242, ext. 131 to learn how EZ Ride can help your community.