Safety is paramount at EZ Ride. Our drivers go through an extensive background check and regular training. Our vehicles are equipped with tablets, providing GPS services for drivers and Mobile Data Terminals (MDTs) to ensure we can maintain contact and track performance at all times, and our in-vehicle cameras help record any accidents or incidents.
Many people with disabilities need special transportation. Lack of special transportation resources limits their access to work, health care, independent living, and enjoyment of life. EZ Ride Partners with public and private organizations to provide these services.
So what makes us different?
Our clients demand reliability. EZ Ride delivers it with newer vehicles that you can easily identify with the EZ Ride logo, regular maintenance, and updates on services affected by weather and traffic patterns. We maintain a 20 percent reserve of vehicles to ensure availability in an emergency and replace vehicles after every 3-5 years.
EZ Ride partners with public and private organizations to access funds and lower costs for the rider. Organizations like New Jersey Department of Transportation (NJDOT), NJ Transit, North Jersey Transportation Planning Authority (NJTPA) and the Port Authority of New York & New Jersey (PANYNJ) serve on our board. EZ Ride is an approved transportation provider for the New Jersey Division of Developmental Disabilities.
Our vehicle fleet is the foundation of our reputation for safety and reliability. We carry enhanced insurance coverage which far exceeds any state requirement. Yet, we pay one of the lowest premiums in the industry, thanks to our excellent driving record and risk management program.
A comprehensive digital fleet management system tracks maintenance schedules, inspections, and registration for our entire fleet. Every vehicle has GPS, an in-vehicle camera, and Mobile Data Terminal (MDT). Together, they ensure safety and reliability of our fleet operations.
Customized software is used to receive payments for the ride from your credit card and to generate monthly statements for your information. To ensure the safety of your credit card information, all transactions will be made using Paypal. Your credit information will not be stored on our computers.
How it Works?
Flex-T is a membership-based program. Riders fill up a registration form and establish a transportation account using a credit or debit card. Once that’s setup, rides can be scheduled in advance. It’s as easy to register, reserve, and ride.
All fees and charges are collected in advance from your credit/debit card by charging $50 to fund your account; fees will be deducted from the available balance, and additional money will be debited from your card when the account balance drops to $25. Money is never exchanged between riders and drivers.
You will receive a monthly statement of all rides and their cost.
To confirm service availability in your area email FlexT@ezride.org or call (732)380-1299 in Monmouth and (201)939-4242 Extension 140 for Bergen, Essex, Hudson, Passaic and Union Counties.
1. Print out the registration form
2. Debit Card or Credit Card from Master Card or Visa Required.
3. Complete the form and mail to:
EZ Ride, 144 Park Place East, Wood-Ridge, NJ 07075
1. Rides are available from 8 am to 5 pm Monday through Friday
2. Reserve your ride at least 24 hours in advance by calling (732) 380-1299 in Monmouth County and (201) 939-4242 Option 4 for all other areas.
1. You must be ready for your ride five minutes ahead of schedule
2. Drivers are not permitted to wait past your scheduled pickup time as they may have other passengers to pick up.
3. Riders should be able to meet the driver at the car – small assistive devices, such as a walker, can be accommodated.
4. Late cancellations & No-Show Policy:
- Late cancellations: You will not be charged a fee if the ride is canceled by 3 pm of the last business day before the ride. However, if you cancel the ride on the day of the trip, you will be billed the full trip cost.
- No Show: If you do not cancel the trip and you do not show up when the driver arrives for the pickup, you will be billed $2 in addition to the full trip cost.
What does it Cost?
Here’s what you pay:
1. Non-refundable Membership Fee is $15 per year
2. Ride charges are $2.40 per mile
Frequently Asked Questions (FAQs)
What is Flex-T Mobility Partner?
FLEX-T Mobility Partner is a reliable and affordable means of transportation to and from employment for people with limited mobility. FLEX-T Mobility Partner links you with volunteer drivers and provides EZ Ride marked vehicles, ensuring that you have a safe, dependable and affordable way to commute. Advance registration is required to set up a transportation account. Once an account is created, rides must be reserved in advance.
Where is Flex-T transportation available?
Please contact our program coordinators to see if Flex-T is available in your area:
Bergen, Hudson, Essex, Union – call: 201-939-4242
Monmouth – call: 732-380-1299
How long in advance do I have to call in my schedule or to cancel my trip?
You must call in the times you need to be picked up at least 24 hours in advance. Cancelations must be made 24 hours prior to the scheduled ride or you will be charged for the ride.
When is Flex-T available?
Rides are provided Monday through Friday between 7 a.m. and 5 p.m.
How much does it cost per trip?
Once a $15 annual membership fee is paid, fares are charged at $2.40/mile
What is the Late Cancellation & No-Show Policy?
Late Cancellations: If the ride is cancelled less than 2 (two) hours before the scheduled pickup time, $2.00 late cancellation fee will be charged. No fee is charged if the ride is cancelled prior to 2 (two) hours before the pickup time
No Show: If the trip is not cancelled and the rider does not showup when the driver arrives for the pickup, a minimum of $10 or 50% of the entire trip cost, whichever is greater, will be charged.
Do you have any wheelchair accessible vehicles?
Yes. Please notify us at least 24 hours in advance if you require wheelchair accessible transportation.
How long after signing up can I begin using Flex-T?
You will be able to start scheduling rides with FLEX-T within 48 hours of receipt of registration.
Will someone contact me regarding pick-up times?
Yes an EZ Ride Representative will contact you the day before your scheduled ride to confirm your pick up time and location.
What type of payment can I use to update my transportation account?
Your transportation account may be paid by credit/debit card.
Is there someone in the office who I can speak with after closing hours?
No but you can leave a voicemail and someone will return your call the next business day.