Frequently Asked Questions (FAQs)

Questions

What is Community Cars Program?

Which areas do you serve?

How much does it cost per trip?

Can I use Community Cars to go shopping? Are there any restrictions on purpose of the ride?

Can I use Community Cars for more than one stop? How would I be billed?

Do I have to be a member to use the service?

Can a caregiver use the service with me?

Is there a membership fee?

How do I sign up for the program?

How do I pay for a ride?

How long after signing up can I begin using Community Cars?

What type of payment can I use to update my account?

What address do I mail my check? And who is it payable to?

Who do I contact to find out my balance?

How long in advance do I have to call in my request?

Is there someone in the office that I can speak to after closing hours?

How long in advance do I have to call to cancel my scheduled ride?

What type of vehicles do you use? How would I recognize Community Cars vehicle?

Does the ride have to be for a certain purpose, such as food shopping or doctor visits?

Is there a restriction on the number of times I use the service?

If I have a short appointment, will the driver wait or return to pick me up?

What if my pick up time changes?

Is there an additional charge if I need to make an additional stop?

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Answers

Q. What is Community Cars Program?

A. It is a membership-based transportation program for ambulatory older adults over the age of 60. It provides personalized curb-to-curb service Monday – Friday between 8am – 4pm

Q. Which areas do you serve?

A.Currently, the program is offered in a number of towns in Bergen, Essex, Hudson, Union, Monmouth, and Passaic counties.  Please contact our regional managers to confirm the service is available for your town.

Bergen, Passaic, & Hudson County
Regional Manager – KingaSkora
Tel: 201-939-4242
Email: kskora@ezride.org

Essex & Union County

Regional Manager – Ellie Ferrer
Tel: 973-961-6941
Email: eferrer@ezride.org

Monmouth County

Regional Manager – Brenda Carter
Tel: 732-380-1299
Email: bcarter@ezride.org
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Q. How much does it cost per trip?

A.Initial pick up fee: $2.50

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Q. Can I use Community Cars to go shopping? Are there any restrictions on purpose of the ride?

A.Yes, you can use Community Cars to go shopping. There are no restrictions on the trip purpose.

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Q. Can I use Community Cars for more than one stop? How would I be billed?

A.Yes, you can request to be taken to more than one location.  However, you will be charged an additional $2.50 for each additional stop. This will be in addition to the standard fares charged as shown below:

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Q. Do I have to be a member to use the service?

A. Yes, all riders must register to ride.
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Q. Can a caregiver use the service with me?

A. Yes, caregivers ride for free (providing their pickup/drop-off is the same as the rider’s.
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Q. Is there a membership fee?

A. Yes, there is $15 annual membership fee plus a $25 refundable security deposit.
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Q. How do I sign up for the program?

A.Individuals must:

  1. Fill out a rider registration and agreement form
  2. Sign and submit the waiver of liability form, and
  3. Send us a check for a minimum of $40 to join the program


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Q. How do I pay for a ride?

A. Payment for rides is billed monthly. There is no exchange of cash with the drivers
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Q. How long after signing up can I begin using Community Cars?

You will be able to start scheduling rides as soon as your membership has been processed and approved. Process takes an average of 24-48 hours.
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Q. What type of payment can I use to update my account?

A. Your account may be paid by either check or credit card.
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Q. What address do I mail my check? And who is it payable to?

A.Please made checks payable to: Meadowlink
Mail the check to:
Meadowlink Attn: Community Cars
144 Park Place East
Wood-Ridge, NJ 07075


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Q. Who do I contact to find out my balance?

A.A detailed invoice will be sent to you in the mail at the beginning of each month for the previous month. If you have any questions, please call our main office at 201-939-4242
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Q. How long in advance do I have to call in my request?

A. You must call in the times you need to be picked up at least 24-48 hours in advance.
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Q. Is there someone in the office that I can speak to after closing hours?

A. No, you can leave a voicemail and we will return your call the next business day. Please call 201-939-4242.
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Q. How long in advance do I have to call to cancel my scheduled ride?

A. Cancelations unrelated to weather must be made 24 hours prior to the scheduled ride or there will be a $2 fee.
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Q. What type of vehicles do you use? How would I recognize Community Cars vehicle?

A. We use Honda Accords. All cars are clearly marked with EZ Ride logo
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Q. Does the ride have to be for a certain purpose, such as food shopping or doctor visits?

A. No. There are no restrictions on the trip’s purpose. It can be to visit a friend or relative, to attend a class or keep a local appointment.
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Q. Is there a restriction on the number of times I use the service?

A. There are no restrictions on the frequency of use of the service.
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Q. If I have a short appointment, will the driver wait or return to pick me up?

A. Upon making a reservation, it will be determined whether the driver will “stop and wait” or make a return pick up at a designated time.
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Q. What if my pick up time changes?

A. Pick up times will be estimated at the time the reservation is made, with the rider taking the responsibility to contact the office if there is a change in time.
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Q. Is there an additional charge if I need to make an additional stop?

A. Additional stops may be made with advanced notice and with an additional charge of $2.50.
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Free
Community
Cars
Brochure

Click here to download a free EZ Ride Community Cars brochure.
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