Frequently Asked Questions (FAQs)

Riders standing next to Vanpool

Questions

What is a Vanpool?

How much does it cost?

Who owns the vans?

What are the vans like?

Who takes care of maintenance?

Who drives?

What are the driver's responsibilities and benefits?

How are fares collected?

What about insurance?

What is my commitment to the van?

Does the van provide door-to-door service?

What happens if I am sick or go on vacation?

What if the driver is sick or on vacation?

What if I have an emergency during the day and need to go home?

How do we get more passengers on our van?

Vanpool driver and passenger

Answers

Q. What is a Vanpool?

A. A vanpool is typically a group of 7 to 15 people who share their commute. The vanpool travels from home (or a prearranged meeting place) to work and back. Leased by a third party. To realize the full financial benefit, a vanpool generally should travel at least 40 miles round trip each day.
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Q. How much does it cost?

A. A lot less than what you would pay to drive alone! Each passenger pays a monthly fare to ride in the van. Fares are based on the number of average monthly miles and the costs of operation, maintenance, insurance and depreciation. Monthly costs per rider, based on 14 passengers, are generally between $90 and $170 per month.
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Some employers offer subsidies to employees who rideshare! Employers can receive a tax deduction for the first $110 they contribute each month to your vanpool fare. Check with your employer to see if they will help pay your vanpool costs. Further, employees can withhold up to a $115 pre-tax benefit from monthly pay toward the cost of vanpooling.
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Q. Who owns the vans?

A. The vans are leased by the driver from a third-party vanpool provider. EZ Ride provides support and subsidy for the commuters.
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Q. What are the vans like?

A. EZ Ride vans have a 7- to 15-passenger capacity, air-conditioning/heating, AM/FM radio/CD, and depending on the model may have plug-ins for laptops and reading lights. Vans are usually replaced in 3 to 4 years or 100,000 miles depending on the route distance.
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Q. Who takes care of maintenance?

A. The third-party vanpool provider provides free preventive maintenance and repair work as well as a loaner van when yours is in the shop. The driver arranges for scheduled maintenance.
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Q. Who drives?

A. The driver/coordinator is a commuter like you who has committed to taking the other people to and from work each day. The driver may drive every day or share the driving with a back-up driver. Drivers must be at least 25 years old with a current driver's license, and have a clean driving record.
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Q. What are the driver/coordinator's responsibilities and benefits?

A. Driver/ coordinator and his/her back-up driver sign a lease agreement. The driver must prepare and submit simple monthly reports on rider ship and miles driven as well as provide contact information to connect to new riders.

Because of the responsibilities they shoulder, the driver/coordinator commonly rides for free in vanpools and are allotted a certain mileage per month for personal use of the van.
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Q. How are fares collected?

A. Riders pay their monthly fee to the vanpool coordinator, who in turn sends a check to the lease company. The coordinator sets policy about whether they require cash or checks for payment.
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Q. What about insurance?

A. The third-party vanpool provider pays for the van's insurance, including collision and liability, and it is included in the lease cost.
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Q. What is my commitment to the van?

A. In most cases, the driver and riders make a month-to-month commitment. The lease is paid in advance each month so you can’t get stuck with a bill. You may leave the vanpool at any time after giving a month's notice.
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Q. Does the van provide door-to-door service?

A. Vanpool riders and drivers may set their own policy about pick-up and drop-off locations but because the monthly lease cost is calculated on miles traveled, we encourage you to choose a central meeting place. Often, Park & Rides and shopping centers will allow their parking lots to be used by vanpool riders.
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Q. What happens if I am sick or go on vacation?

A. Vanpools are allowed to determine their own rules on sick- or vacation-time. Most often, however, riders are responsible for their fares whether or not they choose to ride the van every day.
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Q. What if the driver is sick or on vacation?

A. Each van has one or more back-up drivers in case the primary driver/coordinator cannot drive the van for whatever reason. It is encouraged for every van to have a 3rd of the riders as backup drivers.
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Q. What if I have an emergency during the day and need to go home?

A. EZ Ride offers up to 3 free rides to home per year, in the event of a sickness or un-scheduled overtime. Requests must be received no later than 5 p.m.
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Q. How do we get more passengers on our van?

A. EZ Ride will help you recruit passengers and you are encouraged to look for potential riders at your workplace.
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Free
EZ Ride
Vanpool
Brochure

Click here to download a free EZ Ride Vanpool brochure.
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